Retail Technology Program Manager, Interactive Technologies

Responsibilities

• Develop demo technical requirements for RL retail demo devices and lead the deployment of the product’s retail launch
• Create demo best practices training and documentation for developers/partners
• Help develop and maintain scalable retail technology solutions such as content and device management systems
• Collaborate closely with Analytics teams to define Key Performance Indicators (KPIs), set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences
• Execute multiple retail demo content and software updates year-round across VR
• Manage day-to-day relationships with retail technical support partners and scale the relationships accordingly
• Partner with regional marketing to ensure demos meet the requirements and specifications of different retailers
• Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors

Qualifications

• 5+ years of experience in technical project/product management, or equivalent
• Understanding of Hardware and Software development processes
• Hands-on experience with bug and project tracking tools such as JIRA, Asana
• Experience building and maintaining project trackers for complex technology programs
• Interpersonal, approachable and adaptable
• Interpersonal, approachable and adaptable in a complex, matrixed environment
• Highly effective at managing conflict and address issues between stakeholders swiftly
• Bachelor’s Degree in Electrical, Electronics, Mechanical or Computer Engineering