Manager, Retail Technology Platforms

Purpose and Overview

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” The Manager, Retail Technology Platforms owns the strategy, administration, optimization, and business performance of Crew Carwash’s customer‑facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems. This role leads the POS modernization effort, evaluating and migrating off a legacy point‑of‑sale to a next‑generation platform, and serves as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer‑friendly technology across all locations.

Key Responsibilities

• Own and administer POS and retail technology platforms, ensuring uptime, reliability, and performance.
• Lead the evaluation, selection, and migration from legacy POS to a next‑generation system.
• Coordinate cross‑functional teams (IT, Operations, Marketing, Finance) and vendor partners to implement technology solutions.
• Maintain promotion and pricing accuracy across all locations.
• Accelerate speed‑to‑market for new campaigns and pricing changes.
• Reduce transaction friction and improve issue resolution times.
• Deliver the POS migration roadmap on‑time and on‑budget.
• Ensure data feed accuracy and high field/store satisfaction.

Qualifications

• Experience owning or administering POS or retail/hospitality transaction systems.
• Working knowledge of SQL and underlying database structures.
• Outstanding customer service skills and ability to work in a team environment.
• Vendor management experience, including platform evaluations and migrations.
• Strong understanding of pricing and promotions logic.
• Excellent cross‑functional communication and stakeholder management skills.
• Data‑minded with a track record of using metrics to drive improvement.
• Demonstrated operational urgency and comfort in a fast‑paced, multi‑location environment.

Schedule

On‑site 5 days per week at the support center in Indianapolis/Fishers.

Benefits and Commitments

• Paid Time Off plus 6 paid holidays each year.
• Free car washes.
• Group health, dental, and vision insurance.
• 401(k) with company match.
• Daily pay options available at no cost.
• Tuition reimbursement.
• Recognition and appreciation events.