Retail Technology Manager (Contract-to-Hire)

About the role

Russell Tobin is partnering with a nationally recognized specialty retail and consumer brand to hire an experienced IT Retail Lead. This organization operates a large network of customer-facing retail locations across the United States and is known for delivering premium in-store experiences through a blend of exceptional products, hospitality, and technology.

Responsibilities

• Act as the subject matter expert for retail store technology across U.S. locations.
• Lead the support, optimization, and enhancement of retail IT systems, including POS platforms, store hardware, peripherals, and network infrastructure.
• Partner with business leaders, store operations teams, and technology stakeholders to identify and implement solutions that improve operational efficiency.
• Manage and deliver retail technology projects, including upgrades, deployments, refreshes, and new initiatives.
• Oversee vendor relationships and collaborate with external partners to maintain service quality and operational excellence.
• Troubleshoot complex store technology issues and drive root-cause analysis and resolution.
• Develop standards, documentation, and best practices for retail technology operations.
• Ensure reliability, scalability, and security of retail technology environments.

Requirements

• 5+ years of experience supporting retail store technology environments.
• Strong hands-on experience with retail POS systems and related store technologies.
• Deep understanding of retail network infrastructure, connectivity, and store support operations.
• Experience supporting multi-location retail organizations within the U.S.
• Proven project management experience leading cross-functional technology initiatives.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Ability to balance strategic planning with hands-on technical execution.

Qualifications

• Experience supporting specialty retail, hospitality, food service, restaurant, or consumer-facing retail environments.
• Background managing technology for organizations with distributed retail locations.
• Experience with vendor management, IT service management processes, and technology modernization efforts.
• Familiarity with retail technology integrations, payment systems, and customer-facing technologies.

Skills

• Technical expertise in retail store technology.
• Project management experience.
• Strong communication and stakeholder engagement skills.
• Hands-on experience with retail POS systems and related technologies.
• Understanding of retail network infrastructure and store support operations.

Benefits

Competitive compensation and hybrid work flexibility. Location Requirement: Candidates must be able to work onsite in Burlington, MA three days per week.

Pay

$65-$80/hour W2 (depending on experience)

Schedule

Hybrid - 3 days onsite/week

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
• 401(k)-retirement savings.
• Life & disability insurance.
• An employee assistance program.
• Legal support.
• Auto, home insurance.
• Pet insurance.
• Employee discounts with preferred vendors.