Retail Technology & Digital Operations Specialist

Key Responsibilities

• Retail Technology & Systems Support and Optimize NCR Voyix ENCOR and NCR Voyix Advanced Back Office (ABO)
• Manage pricing updates, promotions, reporting, and system maintenance
• Identify opportunities to improve operational workflows through technology
• Research platform capabilities and recommend improvements
• Cook up with vendors and support providers to resolve technical and operational issues
• Aid in implementation of new technology initiatives
• Digital Operations & Online Sales
• Manage Instacart and online ordering platforms
• Maintain digital product listings, pricing, images, and promotional accuracy
• Monitor online ordering performance and customer experience
• Identify opportunities to increase digital sales and improve operational efficiency
• Promotions & Customer Engagement
• Coordinate Weekly Promotional Execution Across Social media, Store website, Loyalty and app card programs, Instacart Local radio, In-store advertising vendors
• Ensure promotional consistency across all customer-facing channels
• Support development of digital engagement strategies and customer outreach programs
• Reporting, Analytics & Business Improvement
• Track promotional performance, customer engagement, and sales results
• Analyze available data to identify trends and opportunities
• Create measurable improvements in operational efficiency and revenue growth

Required Qualifications

• Strong technology aptitude and computer skills
• Ability to learn complex systems independently
• Strong organizational and project management abilities
• Excellent problem-solving and analytical skills
• Ability to manage multiple priorities with minimal supervision
• Strong written and verbal communication skills
• High attention to detail
• Self-motivated, dependable, and results-oriented

Preferred Experience

• Experience in one or more of the following areas is strongly preferred:
• Grocery retail operations
• Retail POS or back-office systems
• NCR Voyix ENCOR or Advanced Back Office (ABO)
• Instacart or online ordering platforms
• E-commerce operations
• Digital marketing and social media management
• Retail pricing, promotions, or category management
• Business analytics and reporting