Retail Team Manager

About the role

Join a dynamic team at Swedish Match North America LLC, a leading producer of smokeless tobacco products aiming to provide adult consumers with alternatives that are enjoyable but carry a lower risk than smoking. As a Retail Team Manager, you will play a pivotal role in managing and executing sales and account functions across various retail locations in the US.

Responsibilities

• Manage and provide direction to all assigned team members to achieve Company and Regional business objectives.
• Develop and execute effective business plans at accounts assigned to you.
• Oversee and manage appropriate routing and call coverage of team members to ensure proper execution of distribution and merchandising objectives.
• Analyze business-building opportunities and develop executional plans for your geography to accomplish company, region, and district goals and initiatives.
• Oversee and manage team to develop strategic business plans that will grow operating profits and revenue year to year with your assigned customer group.
• Communicate clearly goals and provide visibility to performance against goals.
• Achieve and maintain high levels of customer satisfaction through effective communication and service.
• Assess and evaluate the business results of all customers and recommend change strategies as needed.
• Understand and translate national and regional policies, procedures, and operating strategies and plans to your team.
• Accurately manage operational data collection from team to ensure timely reporting of retail and account metrics to Market Sales Manager.
• Provide on-going development feedback and support to team to address opportunities adhering to Performance Management principles and standards.
• Collaborate effectively with Business Development Managers (BDMs) and Sales Account Managers (SAMs/KAMs) to ensure alignment of executional objectives within the market in service of providing appropriate direction to TSMs.
• Strive for operational excellence with efficient & effective use of resources.
• Collaborate and actively engage with Talent Acquisition in the recruitment process for new TSMs in accordance with company recruiting and selection guidelines and policies.
• Develop and ensure alignment of personalized development plans for direct reports based on Sales Competency Model.
• Provide ongoing coaching to support team development in accordance with Performance Management standards and principles and Sales Competency Model.
• Communicate with Impact consistently with team, cross-functional partners, and your customers.
• Create a culture that fosters cooperation, credibility, candor, consistency, acting with integrity, and a commitment to exceptional performance across the team and with cross-functional partners.

Requirements

• Bachelor’s Degree preferred.
• 3-5+ years of retail sales, wholesale grocery, or route sales experience required.
• Strong planning, organizational, leadership, coaching, and teamwork skills required.
• Strong verbal and written presentation skills required.
• Strong analytical skills in service of understanding complex data to develop actionable initiatives to address business opportunities required.
• Strong understanding and utilization of resources such as: Microsoft Outlook, PowerPoint, Excel, Word, MSA data, Salesforce (MAFs, store lists, trade programs, campaigns, customer contact information, authorized items), syndicated data, and Fluent in English.
• Legally authorized to work in the U.S.

Qualifications

• Experience in managing and leading a sales team.
• Proven ability to develop and implement business plans.
• Strong interpersonal and communication skills.
• Ability to analyze and interpret complex data.
• Knowledge of industry trends and regulations.

Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite.
• Understanding of retail and wholesale operations.

Benefits

At Swedish Match North America LLC, we offer a competitive compensation package including:

• Annual Base Salary Range: $90,000 to $120,000
• Health insurance
• Paid time off
• Retirement savings plan
• Professional development opportunities

Pay

$90,000 to $120,000 annually

Schedule

Full-time position

Contact Information

To apply for this position, please visit our careers page at [Insert Career Page URL].