Retail Team Leader Dulles

Essential Competencies

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities

• Affords assistance to the store manager with the operation of the retail store.
• Affords assistance to the store manager in the compliance and enforcement of company policy and standards.
• Affords assistance in performing daily administrative/clerical functions of store operations and cash transactions.
• Maintains oversight of sales transactions associated with purchases and ensures proper sales procedures are followed by store associates.
• Maintains the general appearance of store and premises according to Goodwill standards.
• Affords assistance in the enforcement of store safety and security procedures.
• Affords assistance in settling customer complaints.
• Provides input for associate interviews and performance evaluations.
• Makes bank deposits.
• Opens and closes the store as necessary.
• Affords assistance in the supervision and training of retail associates.
• Affords assistance during the interviews and instructs workers in such a manner as to develop their full working potential.
• Affords assistance in maintaining proper staffing levels.
• Affords assistance in monitoring the time and attendance system.

Supervisory Responsibility

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Required Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Successful completion of both GGW’s Aspiring Managers and Employ Excellence may be substituted for this requirement.
• Ability to effectively communicate verbally and in writing.
• Reading and math skills at or above an 11th grade skill level.
• Ability to bend and lift 40 - 50 pounds frequently.
• Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• Previous cashier experience.
• Basic working knowledge of computer applications and the internet.
• Excellent customer service skills.

Preferred Qualifications

• Previous experience working in a retail department store environment.
• Ability to coach and direct employees.
• Ability to gracefully adapt to periodic and rapid change.
• Fluent in English and Spanish.

Pay

Commensurate with experience.

Schedule

N/A

Benefits

N/A