RETAIL TEAM LEADER

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES

• Answer merchandise questions, complete sale accurately.
• Solve Customer problems as authorized; or refer to Assistant manager or Manager.
• Greet donors, offer assistance and receipts.
• Stock and maintain store in neat, clean, neat and orderly manner according to established procedures.
• Prepare reports at the direction of the manager following all established procedures.
• Open and close store in the absence of or at direction of Manager or Assistant Manager.
• Watch for shoplifters and counterfeit bills; alert management.
• Responsible for stores maintaining production model as established by DGR leadership.
• Follow charge, return, exchange and check acceptance and void policies exactly.
• Acts for Store Manager or Assistant Manager in their absence or at their direction.
• Process and price items according to established procedures or as directed.
• Keeps merchandise in proper place, hanging, shelves, bins, etc.
• Supervises and/or trains employees at the direction of the manager for customer services procedures necessary to achieve sales goals.
• Affords assistance and training to associates with Change Roundup Program.
• Carry out managerial duties in the absence of store manager and/or assistant manager i.e., requisition, customer complaints/problems, assignment of daily tasks, attendance at managers meetings, etc.
• Accomplishes retail and organization mission by completing related assignments as needed.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

• HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
• Must be proficient in all Goodwill sales associate duties for at least 60 working days.
• Must know and practice all company policies and procedures.
• Must have the ability to relate to people of all socioeconomic levels.
• Valid driver’s license, insurance and transportation.
• Must be able to meet all required security clearances and drug screening.
• Must have effective written and verbal communication skills.
• Must maintain professional demeanor and appearance.
• Must be willing and able to travel to any location upon request.
• Ability to work a flexible schedule including nights, holidays, and weekends.