Retail Team Leader Clinton
Goodwill of Greater Washington · Clinton, MD · 1 mo ago
Business DevelopmentFull-time
Essential Competencies
- Directing Others
- Motivating Others
- Customer Focus
- Process Management
- Functional/Technical Skills
Essential Duties and Responsibilities
- Affords assistance to the store manager with the overall operation of the retail store.
- Affords assistance to the store manager in the compliance and enforcement of company policy and standards.
- Affords assistance in performing daily administrative/clerical functions of store operations and cash transactions.
- Maintains the general appearance of store and premises according to Goodwill standards.
- Affords assistance in ensuring the enforcement of store safety and security procedures.
- Affords assistance in settling customer complaints.
- Provides input for associate interviews and performance evaluations.
- Makes bank deposits.
- Opens and closes the store as necessary.
- Affords assistance in the supervision and training of retail associates.
- Affords assistance during the interviews and instructs workers in such a manner as to develop their full working potential.
- Affords assistance in maintaining proper staffing levels.
- Affords assistance in monitoring the time and attendance system.
Supervisory Responsibility
This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.
Required Qualifications
- High school diploma or equivalent and at least 6 months of supervisory experience.
- Successful completion of both GGW’s Aspiring Managers and Employ Excellence may be substituted for this requirement.
- Ability to effectively communicate verbally and in writing.
- Reading and math skills at or above an 11th grade skill level.
- Ability to bend and lift 40 - 50 pounds frequently.
- Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
- Previous cashier experience.
- Basic working knowledge of computer applications and the internet.
- Excellent customer service skills.
Preferred Qualifications
- Previous experience working in a retail department store environment.
- Ability to coach and direct employees.
- Ability to gracefully adapt to periodic and rapid change.
- Fluency in English and Spanish.