Retail Team Lead - Operations
About the role
As a Retail Operations Team Lead you will be responsible for greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items and supporting the management team with day-to-day store operations.
Key responsibilities
- Provide courteous, professional service to best serve the needs of our customers
- Lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness
- Maintain a neat and orderly store environment including the execution of merchandising, planograms, product displays and stocking shelves
- Lead by example, taking on additional responsibilities as needed
- Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store
Requirements
- At least 1 year of retail experience
- Ability to lead, guide and mentor store employees
- Flexible availability and willingness to work some weekends and holidays as needed
- Excellent communication skills
- Ability to lift 70 lbs
- Service focused mindset
Qualities we value
- A love of tools & equipment
Schedule
Open availability. This is a full-time position.
Pay
$16.00 - $22.50 hourly, with exact compensation personalized based on skills, experience, and location.
Benefits
- Flexible work schedule with work-life balance
- Comprehensive benefits package including medical, dental, vision, and 401(k) plan with enhanced company match for employees working 30+ hours per week
- Generous employee discount on tools and equipment
- Daily Pay option to access earnings whenever needed
- Stores closed on Easter, Thanksgiving, and Christmas; reduced hours on five other federal holidays
- Paid holidays and paid time off for employees working 30+ hours per week
- Eligible incentive programs
About Northern Tool + Equipment
Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota's Iron Range. With over 130 retail stores across 24 states, top national brands and global manufacturing operations, we are committed to serving professional tradespeople and those who want to work like them. We were recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued and your professional growth is encouraged.