Retail Team Lead - Operations
About the role
As a Retail Operations Team Lead, you will champion operational efficiency and exceptional customer service by greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items, and supporting the management team with day-to-day store operations.
At Northern Tool + Equipment, we serve tradespeople who keep our country running strong and weekend warriors who want to work like them. Our mission is to ensure they have the right tools for the job and an easy, hassle-free experience in our stores.
Schedule
Open availability including evenings and weekends is required. This is a full-time position.
Responsibilities
- Provide courteous, professional service to best serve customer needs.
- Lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness.
- Maintain a neat and orderly store environment, including merchandising, planograms, product displays, and stocking shelves.
- Lead by example, taking on additional responsibilities as needed.
- Support store leadership by serving as Floor Leader (an average of 25% of time) and opening/closing the store.
Requirements
- At least 1 year of retail experience.
- Ability to lead, guide, and mentor store employees.
- Flexible availability and willingness to work weekends and holidays as needed.
- Love of tools and equipment.
- Excellent communication skills.
- Ability to lift 70 lbs.
- Service-focused mindset.
About Us
Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range. Our mission is to serve professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, we deliver specialized tools, competitive prices, and expert advice. We’re looking for people who share our blue-collar work ethic and commitment to customer success.
Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged.
Pay
Competitive pay ranging from $16.00 to $22.50 hourly, personalized based on skills, experience, and location.
Benefits
- Flexible work schedule to support work-life balance.
- Comprehensive health plans (medical, dental, vision) for employees working 30+ hours per week.
- 401(k) plan with an enhanced company match.
- Generous employee discount on tools and equipment.
- Daily Pay option to access earnings as needed.
- Paid holidays and paid time off for employees working 30+ hours per week (stores closed on Easter, Thanksgiving, and Christmas; reduced hours on five other federal holidays).
- Eligible incentive programs to reward performance.