Retail Team Lead - Operations

About the role

As a Retail Operations Team Lead, you will champion operational efficiency and exceptional customer service by greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items, and supporting the management team with day-to-day store operations.

At Northern Tool + Equipment, we serve tradespeople who keep our country running strong and weekend warriors who want to work like them. It’s our mission to ensure they have the right tools for the job and a hassle-free in-store experience. Your positive and professional attitude will contribute to our winning culture and leave a lasting impression.

Responsibilities

• Provide courteous, professional service to best serve customer needs.
• Lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness.
• Maintain a neat and orderly store environment, including merchandising, planograms, product displays, and stocking shelves.
• Lead by example, taking on additional responsibilities as needed.
• Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store.

Requirements

• At least 1 year of retail experience.
• Ability to lead, guide, and mentor store employees.
• Flexible availability and willingness to work some weekends and holidays as needed.
• Love of tools and equipment.
• Excellent communication skills.
• Ability to lift 70 lbs.
• Service-focused mindset.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving tradespeople was born. Our mission is to be the best in the world at serving professional tradespeople and those who want to work like them.

With over 130 retail stores across 24 states, top national brands, and global manufacturing operations, we deliver the products, prices, and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic and dedication to customer service.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged.

Pay

Competitive pay ranging from $16.00 to $22.50 hourly, personalized based on your skills, experience, and location.

Schedule

This is a full-time position with flexible scheduling to help you achieve work-life balance. Stores are closed on Easter, Thanksgiving, and Christmas, and operate with reduced hours on five other federal holidays.

Benefits

• Comprehensive health plans (medical, dental, vision) for employees working 30+ hours per week.
• 401(k) plan with an enhanced company match to support your financial future.
• Generous employee discount on tools and equipment.
• Daily Pay option to access earnings when needed.
• Paid holidays and paid time off for employees working 30+ hours per week.
• Eligible incentive programs to reward your contributions.