Retail Team Lead - Operations
Do you love serving customers and providing solutions to meet their needs? As a Retail Sales Team Lead you will be responsible for greeting and assisting customers, maintaining in‑stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items, and supporting the management team with day‑to‑day store operations. Your positive and professional attitude contributes to our winning culture and helps create a hassle‑free experience for tradespeople and weekend warriors alike.
Key Responsibilities
- Provide courteous, professional service to best serve the needs of our customers.
- Lead customer engagement and sales efforts while actively performing the role of a sales representative.
- Maintain a neat and orderly store environment, including merchandising, planograms, product displays, and stocking shelves.
- Lead by example, taking on additional responsibilities as needed.
- Support store leadership by serving as Floor Leader (approximately 25% of time) and by opening and closing the store.
Requirements
- At least 1 year of retail experience.
- Ability to lead, guide, and mentor store employees.
- Flexible availability with willingness to work some weekends and holidays as needed.
- Spanish language skills preferred.
- A love of tools and equipment.
- Excellent communication skills.
- Ability to lift 70 lbs.
- Service‑focused mindset.
Schedule
Open availability; full‑time position with flexible scheduling, including weekends and holidays as needed.
Pay
Hourly rate $13.40 – $20.25, personalized based on skills, experience, and location.
Benefits
- Comprehensive benefits package for employees working 30+ hours per week: medical, dental, vision, and a 401(k) plan with an enhanced company match.
- Generous employee discount on Northern Tool products.
- Daily Pay option for on‑demand access to earnings.
- Paid holidays and paid time off for employees working 30+ hours per week; stores closed on Easter, Thanksgiving, and Christmas, with reduced hours on five other federal holidays.
- Eligibility for incentive programs.