Retail Team Lead

About the role

Work alongside store leadership to provide direction, communication, and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards.

Responsibilities

• Set high standards and motivate the team to create The Experience
• Exceed sales goals, build store traffic, convert guests, interact with the product, and promote campaigns and contests to drive brand awareness and lasting customer relationships
• Act as a Brand Ambassador, consistently modeling and upholding the Vera Bradley Core Values
• Aid in planning, implementing, and maintaining the visual merchandising brand standards
• Assist with store operational duties including inventory, ordering, training, Fussy Matrix, emailing and calling guests, and opening/closing
• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement, and shrink

Requirements

• High school graduate or equivalent
• Prior retail experience
• Prior management experience
• Experience in specialty retail
• Experience with retail POS system

Qualifications

• Dependable with open availability and flexible to work nights, weekends and holidays
• Strong desire and ability to serve customers and solve problems
• Excellent interpersonal, written and verbal communication skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Polished, polite and professional
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment

Skills

• Strong sensory skills such as good eyesight, good hearing, and dexterity
• Ability to consistently lift 10-35 lbs; occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

Benefits

• Incentive eligible position, based on achievement of company and store metrics
• Opportunity to serve your community by taking advantage of volunteer paid time off
• Grossly generous employee discount on Vera Bradley products
• Opportunities for leadership development, skill development and career advancement
• Holistic wellness program providing no-cost access to a variety of financial, physical, and mental wellness experts
• DailyPay option for wage payment
• 401(k) with generous company match, immediate vesting (service and age requirement)
• Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more!

Pay

• Base Pay Range: $13.51 - $20.24
• Starting Pay: $17.00 USD

Schedule

• Varies based on store needs