Retail Team Lead

About the role

As a brand ambassador and key member of our store's leadership team, you'll create welcoming, memorable experiences for every customer while helping shape a store culture rooted in creativity, community, and collaboration.

Reporting to the Store Manager, you'll play a foundational role in building a strong team and setting the tone for an exceptional customer experience from day one.

Responsibilities

• Create welcoming, memorable experiences for every customer
• Warmly welcome every customer, sharing the unique brand story, design process, and "world of Rifle" with enthusiasm
• Build personalized and authentic connections with our customers, enhancing their loyalty and affinity to Rifle Paper Co.
• Actively engage with customers and share product features and benefits to help each customer find the right Rifle Paper Co. products for their needs
• Oversee and uphold Rifle Paper Co. customer service standards, ensuring excellence is consistent and executed by the team at all times
• Maintain and lead efforts to meet company expectations on store presentation, cleanliness, and organization
• Keep the team updated on current sales and promotions, policies regarding payment and exchanges, and security practices
• Process customer purchases accurately using the POS system, including handling returns, exchanges, and gift wrapping
• Lead the team in maintaining the store's high visual standards by restocking shelves, organizing displays, and ensuring all products are presented according to brand guidelines
• Support the management of incoming shipments, stockroom organization, and inventory counts to ensure optimal product availability
• Maintain and lead efforts to ensure a clean and safe environment, including light cleaning of the sales floor and organizing the stockroom
• Execute opening and closing the store, including cash handling and deposit procedures
• Perform other duties as assigned in support of business needs, and organizational objectives
• Acts as manager on duty in absence of Retail Store or Retail Assistant Store Manager

Requirements

Experience in retail, customer service, and teamwork is required. Proficiency in Microsoft Office and familiarity with point-of-sale systems are also essential.

Qualifications

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for Rifle Paper Co. and its mission
• Customer service orientation
• Attention to detail and ability to maintain high standards

Skills

• Excellent customer service skills
• Effective problem-solving and decision-making abilities
• Ability to manage multiple tasks and priorities
• Knowledge of retail operations and best practices

Benefits

Comprehensive health insurance, retirement plan, paid time off, and opportunities for professional development.

Pay

$18 - $22 per hour, depending on experience.

Schedule

Full-time position, typically 40 hours per week, with flexible scheduling to accommodate store operations.