Retail Team Lead

Department: Donated Goods Program (DGP). Reports To: Store Manager. FLSA Status: Non‑Exempt.

Position Summary

Under the leadership of the Store Manager and District Director, the RTL will assist with the day‑to‑day operations and management of the store and donation area. To ensure efficient and cost‑effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day‑to‑day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Perform other duties as assigned by Management.

Additional Responsibilities

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual and have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards, keep aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Management/Supervisor experience of one (1) year or more is preferred.