Retail Team Lead

About the role

Assist with the day-to-day operations and management of the store and donation area. Ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Responsibilities

• Manage all day-to-day store operations in the absence of Store Manager (SM) or an Assistant Store Manager (ASM).
• Open and close the store as required.
• Adhere to the established rotating schedule unless otherwise directed or approved by the District Manager.
• Maintain open availability to assist the store with management and leadership needs, including time frames outside of the management rotating schedule if needed.
• Help ensure the Safety Program is being managed efficiently.
• Communicate clear company goals to the team, including daily, weekly, monthly, and annual goals.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Assist with the training and development of associates when needed.
• Ensure the proper handling and processing of incoming donation flow in and out of the store by utilizing proper equipment according to GWH policies and procedures.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Perform other duties as directed by management to support evolving organizational needs.

Qualifications

• High school diploma or equivalent preferred.
• Management experience is preferred.
• At least one (1) year of retail sales experience is preferred.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• Good computer skills (proficiency in Microsoft Office).
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment.
• GWH does not offer visa sponsorship for employment purposes.