Retail Team Lead

About the role

The Retail Team Lead will assist management in the operation of the Goodwill retail store. This includes customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. They will have a primary team they are responsible to work with when not assisting management with store operations (the retail sales floor team, or the back-room production team) as assigned by the Retail General Manager.

Benefits

• New Hire Bonus: up to $350 — $250 after 60 days of employment + $100 after 90 days

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.

Supervisory Responsibility

This position is responsible for coaching and training the AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on their assigned team. This position does not have any direct reports.

Requirements

• At least 1 year of supervisory, leading a team, or equivalent experience.
• Ability to work a flexible schedule in support of store opening, production, and closing operations.
• Ability to effectively communicate in English with customers and GCT associates.
• Keyholder responsibilities for opening/closing and securing the store as scheduled.

Physical Requirements

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds with or without a reasonable accommodation.
• Moderate noise environment (business office with computers, phone, printers, light traffic).
• Must be Big Joe certified to load and unload trailers.
• Regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, keyboard, reach, stoop, and kneel.
• Specific vision abilities include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.