Retail Team Lead

About the role

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately.

Responsibilities

• Recommend gear and products that help customers cross their next finish line.
• Go above and beyond to take care of customers and communities.
• Build and maintain meaningful relationships with customers, vendors, and peers by listening to customer needs and providing personalized solutions.
• Support the Retail Experience Manager (RXM) with customer-facing and operational responsibilities.
• Maintain strong sales metrics and lead on the sales floor.
• Support the store’s operational functions and maintain a clean and organized work environment.

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Experience in a customer-facing sales environment preferred.
• Deliver the best customer experience by outfitting each customer.
• Communicate professionally with customers and team.
• Maintain sales goals set forth by management.
• Proactive learner and sound decision-maker.
• Passionate, positive, self-motivated, and detail-oriented.
• Accountable, adaptable, and collaborative.
• Customer-centric and willing to go above and beyond.
• Support all Fleet Feet initiatives, activities, and functions.

Additional Requirements

Hours of work may vary based on the schedule. Position requires moving around for periods of 2-4 hours without a rest break, task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+ lb) lifting and carrying, bending, and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom inventory, and potentially slippery surfaces.

Benefits

• Medical, Dental, Vision, and Life Insurance provided the first month.
• 401k (pre/post tax options) after 1-year anniversary.
• Paid Time Off & Sick Time Off.
• Employee/Vendor Discounts.
• Training Program Discounts.

Perks

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.
• Passionate team members.