Retail Systems Support Administrator

Essential Duties And Responsibilities

• Responsible for setting up POS registers for events and new stores. Will include travel.
• Responsible for Aptos retail applications including (POS, Merch and SA) installation and support.
• Install, diagnose, repair, maintain and upgrade all hardware and equipment while ensuring optimal performance.
• Perform installation and maintenance of POS systems, network devices peripherals and their associated cabling systems.
• Resolve all Retail systems technical issues via phone support and help desk tickets from our nationwide Retail stores including POS registers, reporting, and applications.
• Order and receive POS equipment while maintaining inventory of POS equipment.
• Provide top-quality customer service primarily remotely, but also occasional but rare on-site support.
• Install, configure and troubleshoot POS system hardware, network devices and other peripherals.
• Aid in installs by loading/configuring program systems, installing equipment and providing live support.
• Document, track and monitor customer requests.
• Prepare/stage POS hardware and software for deployment.
• Provide ongoing technical support to system users and customer support staff to maintain and enhance overall system performance including retail store interruptions related to hardware and software configurations.
• Recommend quality/process improvements on existing program functions.
• Provide remote support as needed for technical issues, holidays and software/hardware pilot and rollout.
• Participate in new project research and discovery phase as well as implementation efforts.
• Diagnose and develop solutions, process, and documentation.
• Work closely with 3rd party solution providers and account managers to monitor, assist, and manage provided solution integrity.
• Coordinate implementing and signing of new product features/function with 3rd party vendors.
• Work closely with project managers, and system administrators.

Qualifications

• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.