Retail Support Specialist
Job Overview
The Retail Support Specialist (RSS) at DSI provides hands-on, frontline support to AT&T customers inside high-traffic national retail environments. This role involves resolving account, billing, device, and service concerns, often in fast-paced, high-volume situations.
Key Responsibilities
Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support:
- Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
- Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
- Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Requirements
Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support.
Previous call center or retail support experience is a plus.
What We Offer
Competitive starting pay of $26 per hour!
Comprehensive training and development programs.
A supportive and engaging team environment.
Opportunities for career growth and advancement.
Benefits
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
401k Plan with employer matching after one year of employment.
Paid vacation, personal/sick days, and bereavement time after 90 days.
Employee Profit Sharing Program.
50% AT&T wireless discount.
Paid training.
Advancement opportunities, we prefer to promote from within!