Retail Support Specialist

Main Responsibilities

• Triage and act as a first response team for store inventory issues
• Communicate problems and coordinate solutions to relevant teams
• Resolve casual issues with appropriate business units (IT, Replenishment Planners, DC Operations, Demand Planners, Retail Ops, etc.)
• Analyze, recommend, and communicate policies and procedures and company best practices affecting inventory within the stores
• Ensure service issue resolution within company guidelines and service-level agreements
• Provide additional support as needed
• Participate and collaborate on the continued development of team skills, processes and projects

Requirements

• Associate/Bachelor's degree preferred
• Experience with Grocery Retail, Inventory Operations or B2B support highly preferred
• Experience with planning software and service tools highly preferred (BlueYonder, Oracle, ServiceNow)
• (BlueYonder, Oracle, ServiceNow)
• 3-5 years' experience providing coordination and/or project support to one or more senior level positions
• Ability to perform work independently under pressure and at stringent levels of efficiency
• Strong verbal and written communication skills to work effectively with co-workers, senior level contacts while maintaining confidentiality of privileged information in the course of work
• Ability to multi-task and work in multiple systems at a time
• Experience writing / running SQL queries and analyzing reports
• Must have strong MS Office skills including Word, Excel, PowerPoint, and Outlook
• Must have experience with Excel features such as Pivot Tables and advance functions
• Experience lifting 30 pounds or more

Qualifications

• Work typically performed in a temperature-controlled environment
• Spend long periods of time at desk or computer terminal
• Uses calculators, keyboards, telephone, and other office equipment in the course of a normal workday

Skills

• Strong verbal and written communication skills
• Ability to multi-task and work in multiple systems at a time
• Experience writing / running SQL queries and analyzing reports
• Strong MS Office skills including Word, Excel, PowerPoint, and Outlook
• Experience with Excel features such as Pivot Tables and advance functions
• Ability to lift 30 pounds or more

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate
• Discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)