Retail Systems Analyst - Park City

About the role

The Retail Systems Analyst will be responsible for the support of the in-store retail technology related equipment and software both at the stores and the Store Support Center (SSC). The Retail Systems Analyst is the primary point of contact on the IT Support Line and IT ticketing software.

Responsibilities

• Partner with other members of the IT/IS staff, contractors, and vendors to ensure efficient computer operations to the SSC and to the stores.
• Maintain professional currency on technology in use within the corporation as well as be aware of industry trends which may benefit or impact the organization.
• Supervise Help Desk Agents and support the Help Desk Supervisor with access.
• Provide a path of ticket escalation; responsible for ticket escalation on network outages and network related issues.
• Support and develop in-store technology and point of sale.
• Help establish and ensure computer systems remain in service to process corporate and partner revenue streams.
• Provide input into the annual budget and help ensure equipment acquisitions and service expenditures conform to the budget.
• Answer IT Support Line calls, respond to IT tickets and e-mail, and act as an escalation point for outsourced support vendors.
• Provide primary support for any computers, software, and related equipment located at the SSC, and secondary support for any computers, software, and related equipment located at the stores.
• Provide backup support and administration of any POS and related software located at a store location, as well as backend POS systems located at the SSC.
• Prepare equipment for shipment to stores by imaging computers, configuring peripherals, and fully testing to make sure all is functional before shipment.
• Provide backup support and administration of any phone equipment located at the SSC.
• Work side by side with the network and security team (TS).
• Create AD accounts company wide and maintain a standard.
• Help support the network at SSC and stores.
• Act as partner with other members of the IT/IS department, vendors, and partners to provide solutions for both the Store Support Center as well as the store locations.
• Support and assist with special projects and company initiatives as needed.

Requirements

• Desktop Operating Systems: Microsoft XP, Vista, Windows 7
• Server operating systems: Windows Server 2003/2008
• Microsoft Office 2003 – 2010
• Micros/Oracle Xstore V6-V20
• Computer Hardware: Desktops, laptops, printers, POS peripherals
• Network Equipment: Layer 3 switching/VLANs, router configuration, VPN, Firewalls, Ring Central

Physical Demands

• Frequently required to lift and carry items weighing 50 lbs.
• Stand, walk and use hands to finger, handle, or feel.
• Work in a data center environment with both colder than normal temperatures and louder than normal sound levels.
• Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Travel Requirements

The Retail Systems Analyst will be required to travel up to 20% of the time.

Benefits

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave; Nine Paid Holidays.
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.