Retail Supervisor-TANGLEWOOD MALL

Summary

As a Supervisor at Bath & Body Works, you will partner with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact store growth. Store leaders are front‑line field leaders who are retail‑savvy, brand ambassadors, and thrive on building connections with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines, including bank deposits, receipt of shipments, and interpretation/dissemination of company directives.
• Set direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in‑store customer experiences by demonstrating and modeling selling behaviors rooted in company values and elevated product knowledge.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain a safe, clean, and engaging store environment by adhering to all safety standards and expectations.
• Uphold company values, policies, and procedures.
• Perform physical tasks such as standing, walking, reaching, climbing ladders, and lifting up to 50 pounds (consistently 10 pounds).

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast‑paced environment.
• Prior supervisory experience, preferably in retail.
• Ability to foster a customer‑focused selling culture.
• Effective communication skills, openness to feedback, and quick adaptability.
• Capability to provide in‑the‑moment coaching to associates.
• Skill in de‑escalating store and customer situations effectively.
• Availability to work peak days and times, including varied evening, weekend, and holiday shifts.
• Education: High school diploma, GED, or equivalent relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• On‑demand access to earned wages through DailyPay.
• 401(k) with company match and Associate Stock Purchase program with discount.
• No‑cost mental health and well‑being support via Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and family‑building benefits.
• Home, auto, and pet insurance plus a complimentary Care.com subscription.
• Tuition reimbursement or tuition‑free courses through Guild, plus scholarship opportunities for you and dependents.
• Performance‑based sales bonus program for store leadership positions.
• 40 % merchandise discount and eligibility for free products.

Schedule

Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.