Retail Supervisor

About the role

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front‑of‑house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With excellent training programmes and varied shift patterns to support a healthy work‑life balance, you’ll be on the right track for a promising career with us.

Key responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Requirements

• An experienced supervisor or duty manager who is used to managing a small team in a fast‑paced environment.
• Great at giving amazing customer service and able to translate that into sales.
• Inquisitive, ever‑questioning and ever‑improving.
• Passionate about the business.
• Friendly, flexible, reliable, honest and hard‑working.

Benefits

• Competitive salary.
• 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service up to a maximum of 33 days.
• Award‑winning company pension scheme – up to 14% Kingfisher contribution.
• Life cover.
• 20% discount with Screwfix and B&Q.
• Discounted healthcare.
• Company share save schemes.
• Excellent training and ongoing development.

Schedule

Opening hours: Monday – Friday (7 am to 8 pm), Saturday (7 am to 6 pm), Sunday (9 am to 4 pm).