Jobs · Customer Service · North Carolina

Retail Supervisor-SOUTHPARK MALL

Bath & Body Works · Charlotte, NC · 1 wk ago
On-siteCustomer Service$19/hrFull-time

About the role

Bath & Body Works is seeking a Retail Supervisor to join our team at SOUTHPARK MALL. As a Supervisor, you will play a crucial role in leading and developing a team, enhancing customer experiences, and driving store performance.

Responsibilities

  • Attract, hire, develop, inspire, and retain top talent.
  • Manage customer experience, vendor relationships, and store operations.
  • Lead team meetings and set goals for the day/shift.
  • Provide individual and team performance feedback and recommendations.
  • Train, coach, and motivate associates to improve selling and customer experience.
  • Ensure compliance with safety standards and company policies.
  • Deliver sales, customer experience, and operational results in a fast-paced environment.

Requirements

  • Prior experience in a supervisory role, preferably in a retail setting.
  • Proven experience delivering sales, customer experience, and operational results.
  • Ability to foster a customer-focused selling culture.
  • Effective communication skills and the ability to provide in-the-moment coaching.
  • Ability to de-escalate store and customer situations effectively.

Qualifications

  • High school diploma or equivalent.

Skills

  • Customer service skills.
  • Leadership abilities.
  • Teamwork and collaboration.
  • Problem-solving skills.

Benefits

  • Career Development
  • Medical, Dental, and Vision Benefits
  • 401(k) Plan
  • PTO
  • 40% Discount
  • Parental Leave
  • Fun Stores

Pay

$19.00 per hour

Schedule

Variety of shifts including evenings, weekends, and holidays.

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