Retail Supervisor-SOUTHFIELD PLAZA

About the role

Bath & Body Works is seeking a Retail Supervisor to lead and inspire a team in the Southfield Plaza location. The ideal candidate will have experience delivering sales, customer experience, and operational results in a fast-paced environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as manager on duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Create exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain a safe, clean, and engaging store environment.
• Lead with curiosity and humility, build high-performing teams, influence and inspire with vision and purpose, observe, engage, and connect, strive for operational excellence, and deliver business results.

Requirements

• High school diploma, GED certificate, or relevant work experience.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, open to feedback, and quick to adapt.
• Ability to provide in-the-moment coaching to associates and de-escalate store and customer situations effectively.

Qualifications

• Ability to perform constant physical activity including standing, walking, reaching, and lifting.
• Must be available to work peak days and times, including evenings, weekends, and holidays.

Skills

• Customer service skills
• Leadership skills
• Teamwork skills
• Problem-solving skills

Benefits

• Career Development
• Medical, Dental, and Vision Benefits
• 401(k) Plan
• PTO
• 40% Discount
• Parental Leave
• Fun Stores

Pay

$18.73 per hour

Schedule

Variety of shifts including evenings, weekends, and holidays.