Retail Supervisor-NORTH RIVERSIDE PARK MALL

Responsibilities

• Arrange, hire, develop, inspire, and retain top talent.
• Lead the store in addressing customer experience, vendor relationships, and maintenance issues.
• Partner with the sales leadership team to implement action plans that enhance performance and operational effectiveness.
• Oversee opening and closing routines, including bank deposits, shipment receipt, and dissemination of company directives.
• Set direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Ensure exceptional in-store customer experiences by demonstrating and sharing product knowledge.
• Train, coach, reward, and motivate associates to improve their selling and customer interactions.
• Lead and enforce selling expectations, performance, results, and accountability with all associates.

Qualifications

• Proven experience in delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.
• Effective communication skills and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Experience in de-escalating store and customer situations.
• Availability to work peak days and times, including evenings, weekends, and holidays.

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education through partnerships with multiple educational institutions.
• 40% merchandise discount and free product offerings.
• Competitive, performance-based compensation and bonus incentive programs.
• No-cost mental health and wellbeing support.
• Robust health, dental, vision, and life insurance options.
• Paid time off and additional family benefits like paid maternity and parental leave.