Retail Assistant Store Manager (Flagship Location)

As a Retail Assistant Store Manager at Office Depot, you’ll drive total sales and service growth, nurture a vibrant sales culture, and uphold visual and merchandising standards. You’ll lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, & Courageous. This role is a “Key Carrier” and considered a leader on duty.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure the execution of Office Depot selling techniques and sales training across the store.
• Foster a sales-focused environment through assisting with the training and development of associates.
• Act as a role model for delivering exceptional customer service and product expertise.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance.
• Fulfill responsibilities associated with External Key Carrier designation.

Requirements

• High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, Retail, or related field preferred.
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills; able to use job-related technology and systems.
• Must be able to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.
• Full-Time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• Consent to periodic comprehensive background checks conducted by a third-party.

Skills

• Advanced selling skills and strong customer focus.
• Proven leadership: able to lead, coach, motivate, and manage conflict.
• Strong problem-solving, time management, and ability to plan, prioritize, and execute.
• Excellent verbal and written communication; effective collaborator and team player.
• Demonstrates business acumen, accountability, and drive for results; makes sound decisions.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Pay

The salary range for this role is $20.00/hour to $24.00/hour, with adjustments to comply with all state and local minimum wage laws.

Benefits

• Competitive salaries.
• 401(k) retirement plan.
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Schedule

• Flexible schedule aligning with business needs, including evenings, weekends, and occasional holidays.