Retail Supervisor - Nike Woodbridge

About the role

We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as a Specialist. As a Nike Retail Supervisor, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them.

Responsibilities

You’ll work with your team to focus on customer service and get to the win the right way. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair.

What You're Responsible For includes:

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving

Requirements

Must be at least 18 (U.S) and have 1 year of retail or consumer service experience preferred. You must also have flexibility to work nights, weekends and holidays based on store needs and use customer service authentically to ensure customers feel seen and understood in our stores.

Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Benefits

Be Rewarded for a Job Well Done with:

• Discounts for you and your family from Nike, Converse and Jordan up to 50% off
• Accrued Paid Time Off and Holiday Pay
• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)