Retail Supervisor - New Orleans Pelicans Team Store

Role Overview

The Retail Supervisor is responsible for delivering meaningful business and fan impact through BOLD leadership capabilities and execution excellence. The Retail Supervisor plays a critical role in the store and/or venue assisting the leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/Retail Lead).

HOW YOU WILL DRIVE IMPACT

• Drive sales results by consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA.
• Make recommendations to the Leadership team when making decisions including but not limited to; revenue targets, per cap, and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/Retail Lead).
• Provide training and assistance to all part-time retail team (Retail Associate/Retail Lead).
• Coach part-time retail team (Retail Associate/Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Encourage and model Fanatics' Values.
• Perform 'Manager on Duty responsibilities'.

AI & DIGITAL CAPABILITY

• Apply AI and technology to improve efficiency, quality, and outcomes.
• Use data and digital tools to inform decisions and enhance performance.
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
• Contribute to a culture of innovation and continuous improvement.

CAPABILITIES & EXPERIENCE YOU BRING

• 2+ years in retail or sales preferred.
• Possess a fun, outgoing, confident, professional demeanor.
• Prior leadership experience preferred.
• Ability to work well with all levels of management, build partnerships, and coach teams.
• Ability to anticipate and solve problems and act decisively.
• Ability to represent Fanatics/League/Team Values and standards.
• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure.
• Strong communication, literacy, and numeracy skills.
• Ability to work independently and responsibly in a fast-paced environment.
• Foreign language skills are a plus.