Retail Supervisor

About the role

The Retail Supervisor role supports either the service side of our stores or the backroom product flow function (production).

Responsibilities

• Manage store operations to ensure smooth customer service and efficient product flow.
• Train and mentor team members to enhance their skills and performance.
• Ensure compliance with all policies and procedures, including safety and environmental standards.
• Collaborate with other departments to optimize inventory management and customer experience.
• Handle customer inquiries and complaints, ensuring a positive shopping experience.
• Participate in store events and promotions to drive sales and engagement.

Requirements

• High school diploma or equivalent.
• At least 2 years of retail or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver's license and reliable transportation (if applicable).

Qualifications

• Proven ability to lead and motivate a team.
• Experience with point-of-sale systems and inventory management software.
• Knowledge of store operations and customer service best practices.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

Skills

• Customer service orientation.
• Team leadership and mentoring skills.
• Problem-solving and decision-making abilities.
• Effective communication and conflict resolution skills.
• Organizational and time management skills.

Benefits

• Comprehensive healthcare plans.
• Specialized health programs.
• Paid time off, including sick pay and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.
• Parental leave.

Pay

$24.06 - $31.75 per hour, depending on experience and role.

Schedule

Flexible schedule to accommodate store operations and customer needs.