Retail Supervisor

About the Role

The Retail Supervisor is an entry-level manager who oversees Retail Budtenders and their day-to-day performance. Responsible for the entire retail department and shifts, the Supervisor ensures maximum productivity, manages employee schedules and payroll, and handles performance issues and discipline. They ensure safe store operations, address customer complaints, communicate with vendors, and manage loss prevention. Additional duties include opening/closing the store, supervising stocking, maintaining store presentation, and ensuring compliance with company and safety policies.

Responsibilities

• Keep up with communication and knowledge posted on Slack
• Manage employee workflow, create team schedules, and delegate tasks
• Assess employee performance and identify areas for improvement
• Ensure business goals, deadlines, and performance standards are met
• Communicate with staff to maintain traffic flow, minimize wait times, and maximize sales and customer satisfaction
• Assist with training new hires to ensure role understanding
• Maintain inventory of supplies and request orders as needed
• Assist with inventory tasks as delegated by the Inventory Manager
• Clean the store and ensure products are properly displayed
• Maintain organization of sales stations and dispensary through daily upkeep
• Advise customers concerning products or services
• Monitor attendance, tardiness, and time off
• Handle customer issues and manage conflicts
• Adhere to company policies and health, safety, and employment standards
• Supervise employees and assist with tasks as necessary
• Perform all other duties as assigned

Requirements

• High school diploma or GED
• Valid state-issued Driver’s License
• Must be 21 years of age or older
• 2-4 years of experience in a similar, supervisory role
• Must successfully pass a background check
• Must successfully pass a drug test for all non-cannabis substances
• Accurate data entry and record-keeping
• Proficiency in Microsoft Word, Excel, Outlook, and email/internet applications
• Knowledge of customer marijuana policies, laws, compliance, and regulations
• Ability to maintain a consistent teamwork mentality
• Ability to work in a fast-paced, changing, and challenging environment
• Conflict resolution and de-escalation skills
• Basic math skills
• Excellent customer service and verbal communication skills
• Ability to work days, evenings, holidays, and weekends in rotating shifts

Skills

• Ability to solve problems in a timely manner and deal with variables to arrive at solutions without defined guidelines
• Ability to listen to and consider diverse ideas and opinions, making recommendations based on multiple factors
• Elevated verbal, listening, and written communication skills
• Ability to effectively assess risk
• Strong analytical and problem-solving skills; able to identify, analyze, and resolve issues
• Excellent interpersonal and communication skills
• Ability to overcome objections, anticipate concerns, and address them
• Ability to exercise independent judgment and make sound decisions
• Personal organization and time management skills
• Ability to multi-task under tight deadlines and prioritize effectively in a fast-paced environment

Key Competencies

• Self-motivated with the ability to positively motivate others
• Willingness to make decisions, exhibit sound and accurate judgment, and make timely decisions
• Strong work ethic and ability to demonstrate required effort
• Professional appearance and attitude
• Social and professional skills to develop and maintain productive relationships
• Ability to adapt well in a constantly changing environment
• Flexible and non-judgmental
• Ability to handle stressful situations and high-volume workloads calmly and productively
• Willingness to accept new challenges and opportunities for personal and professional growth

Physical Demands

• Regularly work at a computer and enter data for extended periods
• Listen and communicate with individuals and groups as part of the job
• Regularly handle stressful situations and high work volume
• Regularly stand and walk for extended periods
• Occasionally bend, stretch, use hands to handle objects/tools, and reach with hands and arms
• Occasionally lift up to 25 lbs
• Some scheduling flexibility required

Benefits

• Medical
• Dental
• Vision
• 401K with employer match
• PTO