Retail Supervisor

About the role

This position is responsible for supervising outlet staff, ensuring guest satisfaction, maintaining service standards, cash control accountabilities, inventory flow/control, and cleanliness of retail outlets including Island Traders, Currents Café, Sun Shop, Marketplace, and Surf Shack.

Responsibilities

• Conduct retail transactions and reconcile cash handling ranging from $1 to $5,000.
• Supervise, hire, train, schedule, and evaluate staff.
• Order, receive, inventory, and stock supplies and merchandise.
• Maintain vendor and guest relations.
• Oversee and coordinate the training, scheduling, and performance of staff members.
• Provide information beneficial to guest satisfaction.
• Ensure the department is organized and staffed correctly.

Requirements

• High School Diploma or GED
• Any certifications a plus
• Effectively communicate in English for business and safety reasons
• Moderate decision-making is required under limited supervision
• Personally responsible for cash bank and all department monies and merchandise as well as outlet supplies
• Excellent customer service skills and cash handling experience required
• Previous inventory experience preferred but not necessary
• Must know how to operate a cash register and adding machine
• Must be able to communicate basic resort information to owners and guests

Qualifications

• Personal responsibility for cash bank and all department monies and merchandise as well as outlet supplies
• Excellent customer service skills and cash handling experience required
• Previous inventory experience preferred but not necessary
• Must know how to operate a cash register and adding machine
• Must be able to communicate basic resort information to owners and guests