Retail Supervisor

Job Location: Manchester, NH

About the role

Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run.

Responsibilities

• Help customers locate merchandise, answer questions, etc.
• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stock shelves, counters, bins, and racks with merchandise.
• Process customer sales using a cash register and other equipment.
• Receive donations, provide donation receipts, and assist donors.
• Close registers: total/summarize funds received, endorse checks, prepare bank deposit slip.
• Deposit funds at a bank.
• Assist performance management and hiring process (documentation, interviewing, reviews, etc.).
• Assist Store Managers with general store management/operations.
• Open/close store; secure all store premises, including building, where applicable.
• Maintain store premises.
• Supervise personnel and oversee the training and safety of teammates in the absence of Managers.
• Ensure best-in-class customer and employee experience.

Requirements

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support job duties.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties.
• High school diploma, GED, HiSET, or equivalent.
• A criminal background check that meets agency standards.
• Valid Driver’s License with a safe driving record and insurance meeting agency standards.

Preferred Qualifications

• Associate Degree.
• Computer experience, including reporting and Excel experience.
• CPR and First Aid Certification.
• Multi-lingual including ASL.

Benefits

• Medical, Dental, and Vision insurance offered.
• 403(b) retirement plan with Employer Match.
• Employer Paid Short & Long Term Disability.
• Employer-paid Life Insurance.
• Generous Paid Time Off Plan.
• Paid Holidays.
• 50% Employee discount at Goodwill stores in ME, NH & VT.
• Exceptional career growth opportunities.
• Discount on personal cell phone plans.
• Local community discounts.
• Caring coworkers/team that supports you!

Pay

$17.00 - $20.00 per hour (D.O.E).