Retail Supervisor

About the role

The Retail Supervisor assists with supervision and store/donation center operations. They motivate the team to meet customer satisfaction and production standards, support merchandising efforts, and coach customer interactions.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Supports the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
• Oversees POS and donations coverage, assists with hiring, and operates as a service experience leader.
• Completes data entry of required reports on time, shares insights, and implements policies.
• Ensures a safe and orderly work environment, maintains equipment safety, and follows loss prevention policies.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Variety of schedules including evenings, weekends, and holidays.
• Working phone for communication accessibility.

Qualifications

• Customer Focus: Anticipate and meet customer needs, seek to improve service.
• Values Differences: Seek diverse perspectives, work effectively with others.
• Communicates Effectively: Share information, listen with interest.
• Situational Adaptability: Flexibly respond to changing needs, monitor progress.
• Drives Results: Set high standards, show determination, close tasks.
• Ensures Accountability: Take responsibility for successes and failures, adjust approach.

Skills

• Basic knowledge of customer service.
• Forklift certification.

Benefits

Includes medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO), and more. Specific benefits vary based on job type and eligibility.

Pay

Compensation depends on education, experience, internal equity, market demands, and other qualifying criteria. Certain roles may participate in an incentive plan.

Schedule

Variety of schedules including evenings, weekends, and holidays. Required to stand for long periods of time, hear and respond to warning devices, and use computer keyboards and work with written and electronic information.