Retail Supervisor

About the role

The Retail Supervisor assists with supervision and store/donation center operations. They motivate the team to meet customer satisfaction and production standards, support merchandising efforts, and coach customer interactions.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Supports the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
• Oversee that there is adequate coverage at POS and in donations.
• Absorb and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
• Participate in volunteer opportunities as schedule and interest permit.
• Accurately complete data entry of required reports on time.
• Ensure a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Plan and organize work assignments to increase customer service and protect assets.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
• Additional nights and weekend shifts may be required to meet business needs.
• Must have working phone that allows for communication accessibility.

Qualifications

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Skills

• Basic knowledge of discipline's procedures and methods.
• Understand and apply the fundamentals of customer service.
• Able to respond to routine requests.

Benefits

• Medical
• Dental
• Vision
• Short and long-term disability
• Life insurance
• Retailer Retirement Plan
• Paid Time Off (PTO)

Pay

Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria when determining placement within the salary range for this position. Certain roles are eligible to participate in an incentive plan. Compensation and benefits details are dependent on facts and circumstances of each case.

Schedule

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.