Retail Supervisor

When determining placement within the salary range for this position, Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands, and other qualifying criteria.

About the role

The Retail Supervisor assists with supervision and store and donation center operations. Motivates the team to ensure customer satisfaction and production standards are met to achieve established revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions.

Responsibility level: Understands and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day to 3 months.

Responsibilities

• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Completes routine work under close supervision, with detailed instructions for tasks exceeding routine.
• Technical Skill: Applies basic knowledge of discipline's procedures and methods, fundamentals of customer service, and responds to routine requests.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• Maximizes the value of all donated goods and maintains production and store environment standards.
• Coordinates the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Supports the training and coaching of all employees to reach their potential as highly productive and collaborative team members.
• Oversees adequate coverage at POS and in donations.
• Assists with the hiring process of associates; completes phone screens and training as needed.
• Functions as a service experience leader (SEL); operates register, assigns tills, maintains efficient customer flow, sales staff productivity, and proper cash controls.
• Maintains a safe and orderly work environment; ensures employees operate equipment safely and follow safe work practices.
• Works with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately completes data entry of required reports on time.
• Shares insights or concerns found in report data or other documentation with leadership.
• Consistently communicates and implements policies and procedures, reporting concerns to leadership.
• Plans and organizes work assignments to increase customer service and protect assets.
• Completes other duties/responsibilities as assigned.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Works varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
• Must have a working phone that allows for communication accessibility.

Core Cultural Competencies

• Customer Focus: Independently anticipates and meets customer needs, internalizes feedback, and follows up to ensure problems are solved with innovative ideas.
• Values Differences: Seeks diverse perspectives and talents, works effectively with different backgrounds or styles, and challenges stereotyping or offensive comments.
• Communicates Effectively: Shares clear, concise, and professional information; listens with interest to others.
• Situational Adaptability: Adapts to changing needs, conditions, or priorities; monitors and adjusts approaches as needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, sets high standards, and shows determination in the face of obstacles.
• Ensures Accountability: Takes ownership for successes and failures, monitors progress, and follows through on commitments.

Physical/Sensory Demands

• Regularly lifts and/or moves up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
• Moves about to accomplish tasks.
• Lifts objects from lower to higher positions or moves objects horizontally.
• Stoops, kneels, crouches, or crawls to retrieve objects.
• Extends upwards or downwards to retrieve objects.
• Subject to weather conditions (hot, humid, dry, cold, etc.).
• Subject to human blood, body fluids, or tissue.
• Subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for long periods of time.
• Required to hear and respond to warning devices on equipment.
• Vision required for using a computer keyboard, working with written and electronic information, and assessing store and donation center operations.
• Travel required.

Benefits

• Competitive benefit program including medical, dental, vision, short- and long-term disability, life insurance, and retirement plan.
• Paid time off (PTO).
• Certain roles are eligible to participate in an incentive plan (terms and conditions apply).