Retail Supervisor

About the role

The Retail Supervisor assists with supervision and store/donation center operations. They motivate the team to meet customer satisfaction and production standards, support merchandising, and coach customer interactions.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Supports the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
• Oversees POS and donations coverage, assists with hiring, and operates as a service experience leader.
• Completes data entry of required reports on time and shares insights with leadership.
• Ensures a safe and orderly work environment and implements policies and procedures.
• Works with Store Management to conduct apprehensions following established loss prevention policies and procedures.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Varying schedule and flexible hours; minimum of two closing shifts per week and every other weekend as scheduled.
• Required to lift up to 50 pounds, move about to accomplish tasks, and stand for long periods of time.
• Must have a working phone for communication accessibility.

Qualifications

• Customer Focus: Anticipate and meet customer needs, search for ways to improve service, and follow up on customer feedback.
• Values Differences: Seek out diverse perspectives and work effectively with others who have different backgrounds or styles.
• Communicates Effectively: Shares information and updates with others, ensures clear and professional communication through reports, documentation, and other communications.
• Situational Adaptability: Adapts to changing needs, conditions, priorities, or opportunities, monitors progress, and follows through on commitments.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, drives tasks to successful completion, and sets high standards for own performance.
• Physical/Sensory Demands: Regularly lifts and moves up to 50 pounds, stands for long periods, hears and responds to warning devices, and sees to assess store and donation center operations.

Skills

• Basic knowledge of customer service and discipline's procedures and methods.
• Ability to respond to routine requests.
• Knowledge of Goodwill's policies and procedures.

Benefits

Includes a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO), and more. Specifics vary based on job category and employment status.

Pay

Compensation is determined based on education, experience, internal equity, market demands, and other qualifying criteria. Certain roles are eligible to participate in an incentive plan.

Schedule

Varying schedule and flexible hours; minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.