Retail Supervisor

Responsibilities

• Assist with supervision and store/donation center operations, motivating the team to meet customer satisfaction and production standards.
• Support merchandising efforts and coach engaging customer interactions to drive a positive experience.
• Plan and manage own work to reliably complete routine responsibilities; adapt to change through learning and skill building.
• Complete routine work under close supervision; follow detailed instructions for non‑routine tasks.
• Apply basic knowledge of procedures and methods; provide fundamental customer service and respond to routine requests.
• Serve as an ambassador for Goodwill in the community and participate in volunteer opportunities as schedule permits.
• Maximize the value of donated goods, maintain production and store environment standards, and coordinate proper rotation of merchandise.
• Support training and coaching of employees to become highly productive and collaborative team members.
• Ensure adequate coverage at POS and in donations; assist with hiring, phone screens, and training as needed.
• Function as a Service Experience Leader (SEL): operate registers, assign tills, maintain efficient customer flow, oversee sales staff productivity, and enforce cash controls.
• Maintain a safe, orderly work environment; ensure safe equipment operation and adherence to safe work practices.
• Work with Store Management on loss‑prevention apprehensions following established policies and procedures.
• Accurately complete required data‑entry reports on time and share insights or concerns with leadership.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to improve customer service and protect assets.
• Perform other duties and responsibilities as assigned.

Requirements

• Two years of supervisory experience preferred.
• Ability to obtain and retain forklift certification.
• Work varied schedule and flexible hours; minimum of two closing shifts per week and every other weekend as scheduled, with additional nights and weekends as needed.
• Must have a working phone that allows for communication accessibility.

Schedule

• Flexible hours with a minimum of two closing shifts per week.
• Every other weekend required; additional nights and weekend shifts may be required to meet business needs.

Core Cultural Competencies

• Customer Focus: Anticipate and meet customer needs, improve service, internalize feedback, and provide innovative solutions.
• Values Differences: Seek diverse perspectives, work effectively with varied backgrounds, and challenge stereotyping or offensive comments.
• Communicates Effectively: Share information clearly and professionally through reports, documentation, and other communications; listen actively.
• Situational Adaptability: Adjust responses to changing needs, conditions, priorities, or opportunities; monitor effectiveness and modify approach as needed.
• Drives Results: Pursue meaningful outcomes, set high performance standards, and persist through obstacles.
• Ensures Accountability: Own successes and failures, monitor performance progress, and follow through on commitments.

Physical / Sensory Demands

• Regularly lift and/or move up to 10 lb; frequently up to 20 lb; occasionally up to 50 lb.
• Move about the work area to accomplish tasks.
• Lift: raise objects from lower to higher positions or move them horizontally.
• Stoop, kneel, crouch, or crawl to retrieve objects.
• Reach: extend upwards or downwards to retrieve items.
• Exposure to various weather conditions (hot, humid, dry, cold, etc.).
• Potential exposure to human blood, body fluids, or tissue.
• Hazard exposure: dangerous machinery, moving vehicles, electrical currents, chemicals, or heights.
• Required to stand for long periods.
• Required to hear and respond to equipment warning devices.
• Vision required for computer keyboard use, written/electronic information, and assessment of store and donation center operations.
• Travel required as part of duties.

Benefits

In addition to compensation, Goodwill Greater Milwaukee & Chicago offers a competitive benefits program that may include medical, dental, vision, short‑ and long‑term disability, life insurance, retirement plan, paid time off (PTO) and more. Specific benefit packages vary based on full‑ or part‑time status, contract type, temporary or other job categories.