Retail Supervisor

About the Role

The Retail Supervisor contributes to the Goodwill mission by leading retail stores and donation sites to achieve overall goals. As a supervisor, you will be responsible for opening/closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service, and developing associates. You will use your experience and skills to train, motivate, and lead associates to create a customer-centric store and donation environment. You will work together with your team to achieve sales and production goals that make your store successful.

Key Competencies

• Customer Focus
• Directing & Motivating Others
• Drive for Results
• Action Oriented
• Timely Decision Making

Principal Duties

• Implement strategies to achieve goals for the organization and retail store operations
• Implement, revise, and sustain policies, procedures, and programs
• Plan and manage own work to reliably complete routine job responsibilities and special assignments
• Serve as a team member or subject matter expert on formal projects or within the department
• Engage in change affecting role, communicating appropriately with supervisor, and follow through on learning and skill building to adapt
• Work independently with light supervision; periodic review of work by manager or senior coworker
• Solve problems of moderate to advanced complexity; identify root cause, interpret data, and resolve issues
• Understand and apply professional principles and skills within area of specialization to modify processes
• Champion community engagement initiatives and serve as an ambassador for Goodwill in the wider community
• Maximize the value of all donated goods and maintain production and store environment standards
• Coordinate proper rotation of goods in the store to ensure continuous flow of new merchandise
• Support training and coaching of all employees to reach their potential
• Oversee adequate coverage at POS and in donations
• Assist with hiring process of associates; completing phone screens, interviews, new hire orientations and training as needed
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity, and proper cash controls
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures
• Accurately complete data entry of required reports on time
• Share with leadership insight or concerns found in report data or other documentation
• Consistently communicate and implement policies and procedures, reporting concerns to leadership
• Plan and organize work assignments to increase customer service and protect assets
• Complete other duties/responsibilities as assigned

Requirements

• Two years of supervisory experience preferred
• Able to complete and retain forklift certification, if required at site
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled
• Additional nights and weekend shifts may be required to meet business needs
• Must have working phone that allows for communication accessibility

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, search for ways to improve customer service, internalize customer feedback, follow up to ensure problems are solved, and provide innovative ideas to meet future needs
• Values Differences: Seek out diverse perspectives and talents of others, work effectively with others who have different perspectives, backgrounds or styles, behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating, challenge stereotyping or offensive comments
• Communicates Effectively: Share information and updates with others, ensure clear, concise and professional communication through reports, documentation, written and other communications, listen with interest to what others have to say
• Situational Adaptability: Demonstrate flexibility of responses to different situations through adapting to changing needs, conditions, priorities or opportunities, monitor how well an approach is working to see if a change is needed, recognize cues that suggest a change in approach or behavior is needed
• Drives Results: Demonstrate a strong drive to achieve meaningful results through driving tasks to successful completion and closure, set high standards for own performance, show determination in the face of obstacles and setbacks
• Ensures Accountability: Take responsibility and ownership for successes and failures in own work, monitor progress of performance and change approach accordingly, follow through on commitments

Physical/Sensory Demands

• Regularly lifts and/or moves up to 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds
• Moves about to accomplish tasks
• Raises objects from lower to higher position or moves objects horizontally (Lift)
• Stoop, kneel, crouch or crawl to position self to retrieve objects
• Extend upwards or downwards to retrieve objects (Reach)
• Subject to weather conditions (hot, humid, dry, cold, etc.)
• Subject to human blood, body fluids or tissue
• Subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places
• Required to stand for long periods of time
• Required to hear and respond to warning devices on equipment
• Vision required for computer keyboard use, work with written and electronic information, and to assess store and donation center operations
• Travel required