Retail Supervisor

About the Role

The Retail Supervisor assists with supervision and store/donation center operations, motivating the team to meet customer satisfaction and production standards while achieving revenue goals. This role drives a positive customer experience through merchandising support and coaching engaging customer interactions.

Responsibilities

• Plan and manage routine work to reliably complete job responsibilities.
• Follow through on learning and skill-building to adapt to change.
• Maximize the value of donated goods and maintain production/store environment standards.
• Coordinate the rotation of goods to ensure a continuous flow of new merchandise.
• Support training and coaching of employees to reach productivity and collaboration goals.
• Oversee adequate coverage at POS and in donations.
• Assist with hiring associates, including phone screens and training.
• Function as a Service Experience Leader (SEL): operate registers, assign tills, maintain customer flow, and ensure cash controls.
• Maintain a safe and orderly work environment; enforce safe equipment operation and work practices.
• Work with Store Management on apprehensions following loss prevention policies.
• Complete data entry of required reports accurately and on time.
• Communicate and implement policies/procedures, reporting concerns to leadership.
• Plan and organize work assignments to improve customer service and protect assets.
• Serve as a Goodwill ambassador in the community, participating in volunteer opportunities as schedule permits.
• Complete other duties/responsibilities as assigned.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work a varied schedule with flexible hours, including a minimum of two closing shifts per week and every other weekend.
• Additional nights and weekend shifts may be required to meet business needs.
• Must have a working phone for communication accessibility.

Core Competencies

• Customer Focus: Anticipate and meet customer needs, internalize feedback, and provide innovative solutions.
• Values Differences: Seek diverse perspectives, work effectively with varied backgrounds, and challenge stereotypes.
• Communicates Effectively: Share clear, concise, and professional information; listen actively.
• Situational Adaptability: Adapt to changing needs, conditions, or priorities; adjust approach as needed.
• Drives Results: Achieve meaningful results with determination despite obstacles.
• Ensures Accountability: Take ownership of successes and failures; follow through on commitments.

Physical/Sensory Demands

• Regularly lifts/moves up to 10 pounds, frequently up to 20 pounds, occasionally up to 50 pounds.
• Moves about to accomplish tasks (stoop, kneel, crouch, crawl, reach).
• Subject to weather conditions (hot, humid, dry, cold).
• Exposed to human blood, body fluids, or tissue.
• Subject to hazards (machinery, moving vehicles, electrical currents, chemicals, high places).
• Required to stand for long periods, hear warning devices, and use vision for computer work and store operations.
• Travel may be required.

Pay

Placement within the salary range considers education, experience, internal equity, and market demands. It is not typical for individuals to be hired at or near the top of the range.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Life insurance.
• Retirement plan.
• Paid time off (PTO).
• Eligibility for an incentive plan (terms subject to change).