Retail Supervisor

About the role

The Retail Supervisor is responsible for assisting with supervision and store/donation center operations. They motivate the team to ensure customer satisfaction and production standards are met, support merchandising efforts, and coach engaging customer interactions.

Responsibilities

• Motivate the team to meet customer satisfaction and production standards
• Drive a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions
• Understand and abide by policies, procedures and programs
• Effectively plan and manage own work to reliably complete routine job responsibilities
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers
• Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team
• Oversee that there is adequate coverage at POS and in donations
• Absorb and retain forklift certification
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled
• Ensure a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices
• Operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls
• Accurately complete data entry of required reports on time
• Plan and organize work assignments to increase customer service and protect assets
• Assist with hiring process of associates; complete phone screens and training as needed
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures
• Share with leadership insight or concerns found in report data or other documentation
• Communicate and implement policies and procedures, reporting concerns to leadership
• Consistently communicate and implement policies and procedures, reporting concerns to leadership

Requirements

• Two years of supervisory experience preferred
• Ability to complete and retain forklift certification
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled
• Additional nights and weekend shifts may be required to meet business needs
• Must have working phone that allows for communication accessibility

Qualifications

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments

Skills

• Basic knowledge of discipline's procedures and methods
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