Retail Supervisor

About the role

The Retail Supervisor assists with supervision and store/donation center operations. Motivates the team to ensure customer satisfaction and production standards are met to achieve revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions.

Responsibilities

• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support the training and coaching of all employees to reach their potential as highly productive and collaborative team members.
• Oversee adequate coverage at POS and in donations.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time.
• Share with leadership insight or concerns found in report data or other documentation.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Project and Change Management: Effectively plan and manage own work to reliably complete routine job responsibilities and special assignments. Follow through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Work under general supervision, with work regularly reviewed by manager or senior coworker. Use technical skills and knowledge to manage day-to-day tasks.
• Technical Skill: Apply practical, working knowledge of tasks, responsibilities, policies and procedures. Learn and apply new concepts.
• Community Engagement: Serve as an ambassador for Goodwill in the wider community. Participate in volunteer opportunities as schedule and interest permit.
• Complete other duties/responsibilities as assigned.

Requirements

• Two years of college education or experience equivalency.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
• Must have working phone that allows for communication accessibility.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seek out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively: Share information and updates with others, while ensuring clear, concise and professional communication through reports, documentation, written and other communications. Listen with interest to what others have to say.
• Situational Adaptability: Demonstrate flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitor how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrate a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Set high standards for own performance, showing determination in the face of obstacles and setbacks.
• Ensures Accountability: Take responsibility and ownership for successes and failures in own work. Monitor progress of performance and change approach accordingly, following through on commitments.

Physical/Sensory Demands

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds, occasionally lift and/or move up to 50 pounds.
• Move about to accomplish tasks.
• Lift: Raise objects from lower to higher position or move objects horizontally.
• Stoop, kneel, crouch or crawl: Position self to retrieve objects.
• Reach: Extend upwards or downwards to retrieve objects.
• Worker is subject to weather conditions (hot, humid, dry, cold etc.).
• Worker is subject to human blood, body fluids or tissue.
• Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for long periods of time.
• Required to hear and respond to warning devices on equipment.
• Vision required for using computer keyboard and work with written and electronic information and to assess store and donation center operations.
• Travel required.