Retail Supervisor

About the role

The Retail Supervisor is responsible for assisting with supervision and assisting with the store and donation center operations. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve established revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Work that exceeds routine comes with detailed instructions.
• Basic knowledge of discipline's procedures and methods.
• Understands and applies the fundamentals of customer service.
• Able to respond to routine requests.
• Serves as an ambassador for Goodwill in the wider community.
• Participates in volunteer opportunities as schedule and interest permit