Retail Supervisor

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization that provides free job training, education, and job placement across the region. The Retail Supervisor assists the management team with daily store operations, leads retail associates, and works a rotational assignment across various retail categories while ensuring excellent customer service.

Pay

$23.97 per hour (non‑exempt).

Responsibilities

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Schedule and assign one or more employees to meet retail operational requirements.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly store operations in the absence of the Manager and Assistant Manager.
• Resolve workplace problems that impact employee performance and productivity.
• Ensure excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Plan, organize and monitor assignments to complete projects.
• Promote productivity by following up with employees on work results.
• Provide excellent internal and external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices and report potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.
• Interview, hire, and train employees.
• Plan, assign, and direct work; monitor performance.
• Reward and discipline employees; address complaints and resolve problems.
• Partner with People Relations as needed.

Requirements

• High school graduate or equivalency (not required).
• Minimum 2 years retail experience with Point‑of‑Sale (POS) systems.
• At least 2 years customer service/retail experience.
• 1 year supervisory experience preferred.

Skills

• Proficient with Microsoft Office (Excel, Word, Outlook, Teams); ability to learn new technology and software.
• Physical ability to lift and carry 30–40 lb, stand for long periods, bend, kneel, reach, stoop, squat, push, climb ladders, and navigate stairs, ramps, and uneven terrain.
• Fine motor control for handling objects.
• Effective verbal and written communication, including with limited‑English speakers.
• Reliable attendance.
• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving, time management, prioritization.

Benefits

• Health plan covering medical, dental, vision, and prescription coverage.
• 100% employer‑paid life, accidental death & dismemberment, and long‑term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) plan.
• Roth and 403(b) retirement savings plan program.
• Paid vacation, nine holidays and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program.
• Career advancement opportunities.
• Paid job training.

Schedule

Flexible schedule; ability to work varied hours as needed.