Retail Supervisor

About the role

The Retail Supervisor assists the management team in the daily operations of the store. They supervise and lead retail associates within the store location. This role works a rotational assignment supervising various retail categories. They ensure excellent customer service is provided to customers.

Responsibilities

• Assign, guide, coach and train employees while performing the work of a Sales Associates as needed.
• Schedule and assign one or more employees.
• Instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensure excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Requirements

• Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.
• Interviews, hires, and trains employees.
• Plans, assigns, directs, and monitors assignments.
• Maintains performance and resolves problems.
• Partners with People Relations as needed and appropriate.

Qualifications

• High school graduate or equivalency but not required.
• 2 years’ experience with retail with Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

Skills

Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).

Ability to learn new technology and software as related to the job.

Benefits

Health plan that includes medical, dental, vision and prescription coverage.

100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee).

Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.

Flexible Spending Accounts (FSA) Plan Roth and 403(b) Retirement Savings Plan program.

Paid vacation, (9) holiday and sick time.

Limited paid time off for Jury Duty and Bereavement Leave.

Employee discounts.

Employee referral bonus.

Employee Assistance Program (EAP).

Mentorship Program.

Career Advancement Opportunities.

Paid Job Training.

Pay

$23.97/hour

Schedule

Able to work a flexible schedule.