Retail Supervisor

About the Role

The Retail Supervisor assists the management team in daily store operations, supervises and leads retail associates, and works a rotational assignment across various retail categories. The role ensures excellent customer service for both customers and donors.

Department: Retail Operations
Location: Seattle – Flagship (Dearborn)
FLSA Status: Non‑Exempt
Reports to: Store Manager

Responsibilities

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly store operations in the absence of the Manager and Assistant Manager.
• Resolve workplace problems that impact employee performance and productivity.
• Ensure excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Plan, organize and monitor assignments to complete projects.
• Promote productivity by following up with employees on work results.
• Provide excellent internal and external customer service.
• Maintain a clean work environment and demonstrate safe work practices.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Supervisory Responsibilities

• Interview, hire, and train employees.
• Plan, assign, and direct work; monitor performance.
• Reward and discipline employees in accordance with Goodwill policies and applicable laws.
• Address complaints and resolve problems.
• Partner with People Relations as needed and appropriate.

Qualifications

• High school graduate or equivalency (not required).
• 2 years retail experience with Point of Sale (POS) systems.
• 2 years customer service/retail experience.
• 1 year supervisor experience preferred.

Skills

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software.
• Effective verbal and written communication, including with limited‑English speakers.
• Organizing, sorting, categorizing, counting, problem solving, time management, prioritization.

Requirements

• Ability to lift and carry 30‑40 lb; stand for long periods; frequent bending, kneeling, reaching, stooping, squatting, pushing; climb ladders; navigate stairs, ramps, and uneven terrain.
• Operate computer systems.
• Maintain reliable attendance.
• Exposure to typical retail noise levels.
• Flexible schedule.

Pay

Pay Rate: $23.97‑$26.50 per hour, depending on experience.

Benefits

• Medical, dental, vision, and prescription coverage (employer‑paid).
• Employer‑paid life, accidental death & dismemberment (AD&D), and long‑term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA).
• Roth and 403(b) retirement savings plan.
• Paid vacation, nine holidays, and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts and referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program, career advancement opportunities, and paid job training.