Retail Supervisor

About the role

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analyzing and Decisions Making
• Monitor the store payroll to ensure hours do not exceed the monthly budget.
• Accurately monitor and acknowledge timesheets for all roles that clock in and out for all scheduled shifts, breaks, and meals.
• Aid in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Manages Performance
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Aids in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

Requirements

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Qualifications

• Passionately enthusiastic.
• Endlessly curious.
• Customer obsessed.

Skills

• Dynamic, attentive, and inspiring leadership.
• Master of relationship building with team members and customers.
• Mentor, leader, and coach.
• Builds a climate of high performance and five-star customer service.
• Maximizes the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Benefits

• Part Time Benefits Include Rewarding Environment and Competitive Pay.
• Team Bonus Dayforce Wallet – Get Paid Early!
• Referral Incentive Program.
• Generous Dream Maker Discount After First Pay Period.
• Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury.
• 401K Program.
• Discounts for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
• Pet Insurance.

Pay

Standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.

Schedule

Part Time Schedule.