Retail Supervisor

About the role

The Operations Supervisor at David’s Bridal supports the Store Manager in achieving sales goals, Five-Star Customer Service, and profitability through program execution and foundational excellence. This role requires a dynamic, attentive, and inspiring leader who can set expectations for Five-Star Customer Service and manage a team to meet Total Monthly Income (TMI) Goals.

Responsibilities

• Leads and models a customer-first culture across all roles, executes customer service strategies to deliver a Five-Star Customer Service experience.
• Drives efforts to build customer relationships and maximize appointments.
• Manages by using the LAST model concept to resolve customer service issues independently.
• Maintains store standards to support a flawless shopping experience.
• Executes and holds team members accountable for a beautiful store, ensuring flawless execution of all merchandising strategies to maximize sales.
• Trains CSRs to accurately prepare and process all incoming and outgoing shipments in accordance with David’s Bridal procedures.
• Solicits feedback from CSRs to enhance the business and create a culture of continuous improvement.

Requirements

• A high school diploma or equivalent.
• One-year prior retail experience, preferably in a supervisory role, in an apparel or specialty store environment.
• Prior experience with computerized POS systems.

Qualifications

• Adaptable and able to adapt style to support and influence team members.
• Capable of standing, walking, sitting for extended periods, reaching, climbing stairs, stooping, kneeling, crouching, or crawling.
• Must occasionally lift to 25 pounds.
• Must have good visual acuity, including up close and at a distance, as well as peripheral vision and depth perception.

Skills

• Excellent communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with computerized POS systems.

Benefits

A comprehensive benefits package is available, including a full-time opportunity, health/dental/vision insurance, 401K program, paid vacation, sick days, and holidays, pet benefits, and a generous team member discount after the first pay period.

Pay

Competitive pay is offered for this position.

Schedule

Full-time opportunity available.