Retail Supervisor

About the role

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionate, curious, and customer obsessed, say “I do” and apply today!

Essential Job Functions

• Customer Focus: Leads and models a customer-first culture across all roles.
• Active Floor Management: Assigns shifts, reviews results, and provides feedback to maintain a five-star customer experience.
• Coaching and Training: Provides ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analyzing and Decision Making: Monitors store payroll, assists in ensuring hours do not exceed the monthly budget, and monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Managing Performance: Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Building Bench and Pipeline: Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

Education & Credentials

• High School Diploma or degree.
• Two to four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours and Physical Demands

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms.
• Climb stairs.
• Stoop, kneel, crouch, or crawl.
• Talk to and hear customers.
• Lift to 25 pounds.
• See up close and at a distance, as well as use peripheral vision and depth perception.
• Use computer and all other electronic devices for long periods of time.

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